This is XXX, I have around 10 years of inclusion in java and j2EE advancements started with my carrer in XX as a java engineer for b2b application and worked around 3 years then I moved to XXX as application bolster engineer with one of the primary customer as "XXX " in that worked around 6 months then I moved to XXX as an application originator which worked around 3 years sometime later I moved to XXX as application bolster Developer worked around 4 years then joined in XXX company as Release and CD process after deft system to run each one of the designers and continues with transport to keep up any course of action issues we need to get the architect to change the issues if any hunk blocker or centerpieces.
What sort of bolster which you included in XXX and XXX is your bolster engineer .
In the XXX we have a business to client application which has that application in that each client can book the hotles which are identified with the XXX in the globe if the client have any issues mind unwaveringness focuses and bounus they make a ticket and dole out to us to make settle this identifies with the L2 ( line 2 bolster) we need to alter DB fixes if any client uniq id ..so on
I included more into XXX driving a group which bolster whole seaward
XXX have one possessed as b2b application as undertaking having 256 dynamic items alongside a few alternatives 1 ,2 ,3 and 4 , around the 8000 clients are hitting this application and putting in the requests. This application having the 20 frameworks inside imparting while putting in the requests clients can get issues and stuck in the stream in view of that end client calls to SSRC group and they make the tickets .
L1 support as SSRC ( deals bolster asset focus) they need to get the call from end clients and spot the tickets.
L2 bolster : get all the ticket which against the name of out application i.e XXX application make a guideline into the SSRC device and get the warnings to every one of the groups and allot to group and send a rundown of ticket which who is the ticket's proprietor and relegate in view of the usefulness.
We have the item specialists I am master on Product1 and item 2 and every real item. On the off chance that the issue exists I needs to give the determination and close that.
On the off chance that anything inputs requires from client we needs to Route the SSRC L1 group to verify get the information from the client to settle this issues
L3 support : if anything related rehashed issues and code issues we needs to make an imperfection and appoint to Dev group.
L4: support: any utilitarian changes or business requires to changes we needs to appoint to this to center advancement groups.
My parts:
Appoint to group every one of the tickets which in view of item and practically.
Send a notice sends to groups for works.
Altered the same number of issues which related the client SLA's
Making client check rundown to before call the SSRC group.
Appropriate the rundown L1 support on the off chance that they requires client preparing issues arranged one rundown and request that they catch up those things.
Set up the gatherings with clients and clarify essential usefulness issues which are connected client .
Much of the time utilize the DB fixes.
Make the item based client check rundown saved over the groups.
Leading EOM end of the month visits straightforwardly with end clients to close every one of the issues on time.
Send every one of the issues reports in EOM and show into higher administration.
Sending every one of the fixes report and who worked in a week and what number of they close if any bolster architect gives any wrong determination we needs to right and upgrade the determination.
What sort of bolster which you included in XXX and XXX is your bolster engineer .
In the XXX we have a business to client application which has that application in that each client can book the hotles which are identified with the XXX in the globe if the client have any issues mind unwaveringness focuses and bounus they make a ticket and dole out to us to make settle this identifies with the L2 ( line 2 bolster) we need to alter DB fixes if any client uniq id ..so on
I included more into XXX driving a group which bolster whole seaward
XXX have one possessed as b2b application as undertaking having 256 dynamic items alongside a few alternatives 1 ,2 ,3 and 4 , around the 8000 clients are hitting this application and putting in the requests. This application having the 20 frameworks inside imparting while putting in the requests clients can get issues and stuck in the stream in view of that end client calls to SSRC group and they make the tickets .
L1 support as SSRC ( deals bolster asset focus) they need to get the call from end clients and spot the tickets.
L2 bolster : get all the ticket which against the name of out application i.e XXX application make a guideline into the SSRC device and get the warnings to every one of the groups and allot to group and send a rundown of ticket which who is the ticket's proprietor and relegate in view of the usefulness.
We have the item specialists I am master on Product1 and item 2 and every real item. On the off chance that the issue exists I needs to give the determination and close that.
On the off chance that anything inputs requires from client we needs to Route the SSRC L1 group to verify get the information from the client to settle this issues
L3 support : if anything related rehashed issues and code issues we needs to make an imperfection and appoint to Dev group.
L4: support: any utilitarian changes or business requires to changes we needs to appoint to this to center advancement groups.
My parts:
Appoint to group every one of the tickets which in view of item and practically.
Send a notice sends to groups for works.
Altered the same number of issues which related the client SLA's
Making client check rundown to before call the SSRC group.
Appropriate the rundown L1 support on the off chance that they requires client preparing issues arranged one rundown and request that they catch up those things.
Set up the gatherings with clients and clarify essential usefulness issues which are connected client .
Much of the time utilize the DB fixes.
Make the item based client check rundown saved over the groups.
Leading EOM end of the month visits straightforwardly with end clients to close every one of the issues on time.
Send every one of the issues reports in EOM and show into higher administration.
Sending every one of the fixes report and who worked in a week and what number of they close if any bolster architect gives any wrong determination we needs to right and upgrade the determination.
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